We are unable to detect which web browser you or using, or which operating system your computer is running.

Unfortunately, this means we can't decide which set of instructions is best for you. Please find below all the guidance we have - hopefully one of these documents should start you in the right direction.

Connecting to Remote Access & installing the Citrix Client: Internet Explorer on Windows XP

Connecting to Remote Access & installing the Citrix Client: Internet Explorer on Windows Vista

Connecting to Remote Access & installing the Citrix Client: Internet Explorer on Windows 7

Connecting to Remote Access & installing the Citrix Client: Safari on Mac OS X

Connecting to Remote Access & installing the Citrix Client: Safari on Windows XP

Connecting to Remote Access & installing the Citrix Client: Safari on Windows Vista

Connecting to Remote Access & installing the Citrix Client: Safari on Windows 7

Connecting to Remote Access & installing the Citrix Client: Opera on Mac OS X

Connecting to Remote Access & installing the Citrix Client: Opera on Windows XP

Connecting to Remote Access & installing the Citrix Client: Opera on Windows Vista

Connecting to Remote Access & installing the Citrix Client: Opera on Windows 7

Connecting to Remote Access & installing the Citrix Client: Firefox on Mac OS X

Connecting to Remote Access & installing the Citrix Client: Firefox on Windows XP

Connecting to Remote Access & installing the Citrix Client: Firefox on Windows Vista

Connecting to Remote Access & installing the Citrix Client: Firefox on Windows 7

Connecting to Remote Access & installing the Citrix Client: Google Chrome on Mac OS X

Connecting to Remote Access & installing the Citrix Client: Google Chrome on Windows XP

Connecting to Remote Access & installing the Citrix Client: Google Chrome on Windows Vista

Connecting to Remote Access & installing the Citrix Client: Google Chrome on Windows 7

Transferring files to and from school: Mac OS X

Transferring files to and from school: Windows XP

Transferring files to and from school: Windows Vista

Transferring files to and from school: Windows 7

I can't access either Remote Access or Outlook Web Access

If you can view this page, but encounter an error when you click either the Outlook Web Access or Citrix for full Remote Access links above, you most probably have some firewall software installed on your computer that is blocking access to secure websites. This may be listed in your firewall software as HTTPS traffic, or Port 443. If you are unsure what firewall software you are running (or even is!), please contact IT Support as detailed below.

I can login to Remote Access, but nothing happens when I click the "Desktop" icon

Please follow the below instructions to check for, and remove any out-of-date or incorrectly installed versions of the Citrix client. After following these instructions, please start again, making sure you follow the instructions above.

Un-installing the Citrix Client: Windows XP

Un-installing the Citrix Client: Windows Vista

Un-installing the Citrix Client: Windows 7

Un-installing the Citrix Client: Mac OS X